Return and exchange

Cancellation 

We accept order cancellations prior to product shipment or production

. If the order is cancelled, you will receive a full refund. We cannot cancel an order if the product has already shipped

Returns (if applicable)

We accept product returns. Customers have the right to request a return within 14 days of receiving the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we need a receipt or proof of purchase. Please do not return purchased products to the manufacturer. Customers only pay for shipping up to once (including returns): consumers will not be charged a restocking fee for returned items.

refund (if applicable)

Once your return has been received and inspected, we will send a receipt notification via electronic component to . We will also notify you of the approved refusal of the refund. If you are approved, your refund will be processed and a credit will be automatically applied to your credit card or original form of payment within a certain number of days.

Late or lost refunds (if applicable)

If you haven't received your refund, double check your bank account and contact your credit card company. It may take some time for your refund to be officially posted. Next, contact your bank. Some processing time may be required before the refund is issued. If you've done all of this and haven't received your refund, please contact us at

Please contact our customer service for the return address.

 

Email：xshktl@pontiun.com